Dear Mr. Simpson,
I am responding to the advertisement I saw on Craigslist for available hotel jobs at the Marriott. I have two years of experience working the front desk at Best Western and understand how a hotel works. I am a high school graduate and plan to make hotel work my career.
In my current hotel job, I greet all guests as they enter the lobby and as they leave. I take reservations over the telephone and the computer and collect room fees. I complete guest room calls for maintenance needs and room service and am the front line person when guests have a complaint or request.
Whenever a guest has an issue, I first try to solve it myself but if I cannot, I seek the assistance of my supervisor. My goal is to keep all guests happy and comfortable. I have excellent customer service skills and great interpersonal and verbal skills, all important when working in service industries.
I believe the Marriott would be making a good choice by hiring me for a hotel job. I have experience and a good understanding of guest relations. I hope to hear from you soon to schedule an interview and my resume is attached.
Dear Ms. White,
I am writing to apply for the Hotel Front Desk Clerk position with Arrowhead Suites. I am a professional with over seven years of customer service experience. In my current job as Retail Sales Associate with Bernard Department Store I assist customers with finding apparel that suits them answering questions and ringing up purchases.
I am very organized and enjoy keeping the store tidy as well as assisting with inventory and merchandising. I am proficient at using the cash register and computer system in the store and learn most programs very quickly. Above all I am highly dedicated to customer service. I have won awards and high marks on performance reviews for my customer service skills and store patrons have thanked me on a number of occasions for going above and beyond to help them find the perfect item. It would be a pleasure to bring this dedication and professionalism to your establishment as a Hotel Front Desk Clerk.
I am absolutely positive that I am a perfect candidate for the job of Hotel Front Desk Clerk. I will be looking forward to hearing from you by phone or email to arrange an interview. I appreciate your consideration and time.